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Thin’s Light on Costs

A thin-client model—using Citrix software—allowed Hutchison to do with a low-bandwidth set-up and save more than Rs 2 cr at its 200-seat Delhi call center

Deepak Kumar

Tuesday, December 23, 2003

Continued from Page 1

Souma Das, managing director, Citrix India, on what telcos can achieve through deployment of Citrix solutions:

Increase profits and build customer loyalty: Applications can be quickly deployed, easily web-enabled, and securely delivered to any device over any connection. This enables improved customer service, reduce operating costs and maximize cross-sell and up-sell opportunities.

Protect information and software assets: Citrix solutions help protect the information and software assets against theft and viruses by locking them down on server instead of allowing them to be exposed on desktop or portable computers

Quicker expansion: Telcos can rapidly deploy and upgrade customer care applications to geographically distributed call centers from a central location. Enterprise applications, including ERP or CRM, can also be deployed to a mobile workforce with reliable performance to help maximize operational efficiency and reduce internal costs




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