Table 1: Perceived improvement in the delivery of government services
through e-Governance initiatives for citizens
|
|
|
Services
|
|
1
|
Score
|
2
|
Score
|
3
|
Score
|
|
Vehicle
registration
|
Best
|
Chhattisgarh
|
88.8
|
MP
|
86
|
Gujarat
|
85.8
|
|
|
|
|
|
|
|
|
|
Clearance
of hypothecation
|
Best
|
Gujarat
|
88.2
|
MP
|
86
|
Kerala
|
83
|
|
|
|
|
|
|
|
|
|
Applying
for driving license
|
Best
|
Gujarat
|
92.4
|
Chhattisgarh
|
89.8
|
Kerala
|
86.6
|
|
|
|
|
|
|
|
|
|
Sales/purchase
of land/ property
|
Best
|
MP
|
86.6
|
Gujarat
|
85
|
Goa
|
80
|
|
|
|
|
|
|
|
|
|
Registration
of land
|
Best
|
Gujarat
|
89.4
|
MP
|
85.2
|
Goa
|
77.6
|
|
|
|
|
|
|
|
|
|
Enquiry
regarding ownership of land
|
Best
|
Chhattisgarh
|
83.6
|
Goa
and MP
|
82.2
|
Gujarat
|
81.2
|
|
|
|
|
|
|
|
|
|
Filing
of returns
|
Best
|
Gujarat
|
91.4
|
Kerala
|
90
|
MP
|
87.8
|
|
|
|
|
|
|
|
|
|
Filing
of claims
|
Best
|
Gujarat
|
91
|
Kerala
|
87.2
|
Goa
|
84.8
|
|
|
|
|
|
|
|
|
|
Application
for PAN card
|
Best
|
Gujarat
|
90.2
|
Kerala
and Tamil Nadu
|
88.4
|
MP
|
86.8
|
|
|
|
|
|
|
|
|
|
Applying
for birth/ death/ marriage certificate
|
Best
|
MP
and Gujarat
|
89.6
|
Goa
|
85.2
|
Kerala
|
82.4
|
|
|
|
|
|
|
|
|
|
Municipal
tax
|
Best
|
MP
|
89.6
|
Gujarat
|
88.6
|
Karnataka
|
84.2
|
|
|
|
|
|
|
|
|
Continue
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