|
Water utility
|
Best
|
Goa
|
96
|
MP
|
94
|
AP
|
92.6
|
|
|
|
|
|
|
|
|
|
Police and security
|
Best
|
AP
|
89.6
|
Kerala
|
84.2
|
Delhi
|
80.6
|
|
|
|
|
|
|
|
|
|
Judiciary
|
Best
|
AP
|
91.4
|
MP
|
88
|
Chhattisgarh
|
86.4
|
|
|
|
|
|
|
|
|
|
Passport service
|
Best
|
Chhattisgarh
|
94.2
|
Tamil Nadu
|
91
|
MP
|
88.2
|
|
|
|
|
|
|
|
|
Table 7:
Perceived improvement in the availability of government services due to
e-Governance initiatives for citizens
|
Perception
of the improvement in the availability of citizen services
|
|
Services
|
|
1
|
Score
|
2
|
Score
|
3
|
Score
|
|
Transport/RTO
|
Best
|
Gujarat
|
92
|
MP
|
82.8
|
Kerala
|
81
|
|
|
|
|
|
|
|
|
|
Land
department
|
Best
|
Gujarat
|
91.2
|
MP
|
85.2
|
Maharashtra
|
78.6
|
|
|
|
|
|
|
|
|
|
Income
tax department
|
Best
|
Gujarat
|
96
|
MP
|
88
|
Kerala
|
87.6
|
|
|
|
|
|
|
|
|
|
Municipal
corporation
|
Best
|
Gujarat
|
93.6
|
MP
|
89
|
Kerala
|
81.8
|
|
|
|
|
|
|
|
|
|
Police
and security
|
Best
|
Kerala
|
87.4
|
Gujarat
|
81
|
Tamil
Nadu
|
78.6
|
|
|
|
|
|
|
|
|
|
Power
utility
|
Best
|
Gujarat
|
94.6
|
MP
|
89.4
|
West
Bengal
|
85
|
|
|
|
|
|
|
|
|
|
Water
utility
|
Best
|
MP
|
93.4
|
Gujarat
|
92.6
|
Goa
|
83.2
|
|
|
|
|
|
|
|
|
|
Agriculture
|
Best
|
MP
|
92.4
|
Delhi
|
88
|
Gujarat
|
81.6
|
|
|
|
|
|
|
|
|
|
Health
care
|
Best
|
MP
|
90.2
|
Gujarat
|
88.2
|
Maharashtra
|
83.6
|
|
|
|
|
|
|
|
|
Continue
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