|
Provision
of a secure business environment that will facilitate and support
cost-effective acquisition of goods and services by agencies
|
Best
|
Goa
|
87
|
Kerala
|
84.2
|
AP
|
82
|
|
|
|
|
|
|
|
|
|
Reduction
in corruption and harassment
|
Best
|
Goa
|
91
|
AP
|
84.6
|
Kerala
|
83.4
|
|
|
|
|
|
|
|
|
Table 5: Perceived
improvement in the quality of delivery of government services due to
e-Governance initiatives for citizens
|
Perception
of the improvement in the quality of citizen services
|
|
Services
|
|
1
|
Score
|
2
|
Score
|
3
|
Score
|
|
Transport/RTO
|
Best
|
Gujarat
|
82
|
Kerala
|
81.8
|
MP
and Maharashtra
|
79.6
|
|
|
|
|
|
|
|
|
|
Land
department
|
Best
|
MP
|
87.2
|
Gujarat
|
81.6
|
Maharashtra
|
76.8
|
|
|
|
|
|
|
|
|
|
Income
tax department
|
Best
|
MP
|
91.2
|
Gujarat
|
90.6
|
Kerala
|
88.8
|
|
|
|
|
|
|
|
|
|
Municipal
corporation
|
Best
|
MP
|
88
|
Gujarat
|
85.4
|
Kerala
|
82.2
|
|
|
|
|
|
|
|
|
|
Police
and security
|
Best
|
Kerala
|
88.4
|
AP
|
75
|
UP
|
72.8
|
|
|
|
|
|
|
|
|
|
Power
utility
|
Best
|
MP
and Gujarat
|
89.6
|
AP
|
81
|
Chhattisgarh
|
80.8
|
|
|
|
|
|
|
|
|
|
Water
utility
|
Best
|
MP
|
89.8
|
Gujarat
|
83.8
|
Goa
|
83.2
|
|
|
|
|
|
|
|
|
|
Agriculture
|
Best
|
MP
|
90.6
|
Gujarat
|
78
|
UP
|
77.8
|
|
|
|
|
|
|
|
|
|
Health
care
|
Best
|
MP
|
89.8
|
Gujarat
|
88.6
|
Kerala
|
80.8
|
|
|
|
|
|
|
|
|
Continue
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