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Karnataka has been one of the pioneers on the e-Gov front, but
changing political dispensations have led to the impression that the current
government is not IT savvy and this might lead to the state falling off its high
pedestal on e-Governance. However, the state ranking second overall in the study
of e-Governance, proves that most of these apprehensions were misplaced.
The state government envisions the utilization of the power of
IT in the overall goal of eradicating poverty and empowering women, reducing
unemployment by absorbing the major share of educated youth into the IT industry
and above all, using e-Governance as a tool to deliver a government that is more
pro-active and responsive to its citizens.
| Karnataka |
| DQ-IDC e-Gov Survey 2007 |
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| Quick
Facts |
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Population:
52,850,562
Area: 191,791 sq km
Intake of engineering students*: 1.07
Internet*: 9.45
Telephones per 100 population: 12.66
No. of PCs: 26.1
Per capita IT spend: Rs 680.7 |
And to give further fillip to the localization movement,
Karanataka wishes to promote the usage of Kannada in IT and to maintain the
pre-eminent position of both Bangalore and Karnataka in the field of IT.
Business organizations are more satisfied than citizens by the
e-initiatives in the delivery of government services. In fact, Karnataka's
e-Gov performance in this survey can be mostly attributed to user satisfaction,
as it does not fare well in terms of e-readiness of the state government. In
terms of overall satisfaction, citizens considered transport/RTO, municipal
corporations and the income tax departments as strength areas. The pain areas
were e-initiatives in passport services, agriculture and judiciary.
The strength areas for businesses were business registrations,
incentives and grants and land/property department in terms of overall
satisfaction, while the pain areas were e-initiatives in judiciary, passport
services and police and security.
The state's performance is exemplary in nearly all areas of
satisfaction that were covered in the survey-ease of interaction, quality and
availability of services. Citizens were highly satisfied with e-Governance
services provided by the transport/RTO, land/property department, municipal
corporations, power and water utilities, agriculture, and police and security.
As mentioned before, e-initiatives in judiciary, agriculture,
and passport services were pain areas for the state, with citizen satisfaction
in ease of interaction, quality and availability rating relatively low for
e-Governance services in these areas. However, it is interesting to note that
relative to other states, Karnataka fares well in these services.
| e-Gov
Projects (under implementation) |
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Nemmadai:
To establish citizen service centers to cater to rural people.
Commercial Tax: Online payment of
taxes.
BHOOMI: To make all land records
information online.
Bangalore One: To provide
integrated citizen services at 15 sites in Bangalore.
State Data Center: An initiative
to create a centralized infrastructure for the Government of Karnataka for
hosting government-to-citizen services. Kaveri: To bring transparency and
efficiency in the registration of sale deeds, covering the entire State. |
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| Key
Planned e-Gov Projects |
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Employment:
Making the data available for government and private employees.
Unified e-Procurement Platform:
To bring transparency and efficiency in procurement of the government Wide
Area Network: To provide core communication infrastructure for use by all
the departments.
Digital Signatures: Providing
digital signature facility.
RTO: Automation of the RTO
applications.
Computerization of ration cards:
To create a database of all the citizens in the State, thereby effectively
implement the public distribution system. 4220 villages of the 6000 have
been covered. |
For businesses, satisfaction levels in ease of interaction,
quality and availability were highest in business registration and the least in
judiciary and police and security. Once again, the satisfaction levels are low
in these areas, but relative to other states, the scores are close to the
highest scores.
Citizens were benefited the most in ease of use and speed of
delivery of e-Governance services. Business organizations rated ease of use as
the prime benefit, followed by the increase in availability of services through
service centers. Page(s) 1
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