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A first-timer in the DQ-IDC BPO E-SAT, this mortgage-focused BPO
subsidiary of i-flex makes it to the top 10. Like all focused and small
companies, it scores better in employee satisfaction while losing out to large
companies in terms of HR ranking.
Equinox Globals good showing is influenced by its performance
in the area of salary and perks. Its best showing in the sub-parameters are
related to the broader area of salary and perks: overall salary levels, hikes,
perks, and benefits.
In the last one year, Equinox has restructured its pay
structure. Employees are given different roles in different processes according
to their expertise and capacity, and they are compensated as per their
performance in those roles. One of the reasons for the restructuring is that the
company wants to retain experienced and skilled professionals by aligning their
salary level and practices with global standards. The other reason for the
salary hike is that the company has shown a dramatic growth in terms of revenue
and head count.
"We firmly believe in investing in the human capital. Best
practices of the human capital development are focused toward developing
specialists in respective domains and functional areas. Our new role-based
organization model is a step in providing a horizontal and vertical career path
to each employee as well as equipping them with the right skill sets, tools and
environment to excel and grow," says Ashima Varanasi, HR and learning
leader. The leadership at Equinox has focused its efforts in creating a culture
of continuous learning; the emphasis is on providing domain-specific expertise
and certifications.
|
Equinox Global |
Rank
9 |
|
|
| Ashima Varanasi, HR and
learning leader |
|
How They
Fared |
|
Strengths |
Rank |
|
I am getting paid at par
with industry standards |
3 |
|
I am satisfied with the kind
of salary hikes I get |
3 |
|
I am satisfied with perks
and benefits available to me |
3 |
|
Weaknesses |
|
I believe that the companys
leadership is doing what is required for the companys growth |
16 |
|
The company behaves in a
very professional manner, with employees, suppliers & customers |
18 |
|
This company has high
standards of corporate governance |
17 |
"The unique model of seamless working between HR and
Operations endeavors to integrate the thought leadership ideas from the HR to
knowledge workers, and ensuring that a seamless implementation happens without
the loss of purpose and direction," says Nagender Prasad, VP, Operations.
The area where Equinox has not done well is the perception that
the companys leadership is not taking the best steps for the companys
growth. That too is not too surprising, since Equinox is going through a
transformation, along with a name change from Equinox to i-flex BPO.
Equinox already has vertical competencies in the areas of
mortgage consumer finance, banking, securities and capital markets, insurance,
and real estate investment trust, but now it is moving into retail banking,
capital market, and the insurance sector also, and the process has been started
to share these new developments with the employees. Training has also been
started to have ready manpower in these sectors.
The alignment of IT and BPO may result in some hard decisions,
and the challenge for the company may be to manage that change smoothly. Page(s) 1
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