Allsec Technologies, a Chennai-based BPO, has come a long way, making to the top 10 on the eSAT list. Employee satisfaction levels are higher on parameters like salary hikes, and, the company paid at par with industry standards, which are its key strengths. But the parameter, exciting growth opportunities, got lower scores. Allsec attributes this to the perception some of the newcomers have.

Says R Vaithiyanathan, SVP, Operations and HR, Allsec Technologies, "It is surprising, as we are known for grooming leaders from within. For instance, 280 employees who have joined as agents over the years have taken senior leadership positions in the company in no time. I attribute our lower points on growth opportunities to the perception some of the new employees have, which is mainly due to the slightly lesser pace of growth as compared to previous years. This is more of an overall industry trend."

Allsec also believes that its compensation methodology is unique. For instance, employees get salary hikes every six months, which is not linked to performance. Additionally, the company has separate performance-based incentives. Thus, all employees, by default, get salary hikes every six months and this has had a positive impact on retention and employee satisfaction.

The company has also made its HR processes very transparent through an Intranet portal, which clearly aligns every employees deliverables and expectations. Any deliverables not met will be highlighted and it will also suggest what is required and how to achieve it. This makes for intelligent HR management.

The companys main retention strategy lies in providing tenure bonus that has given it an edge over others in this industry. Moreover, exit interviews and separation procedures provide a source of information in terms of understanding and overcoming defects in the system. Says Vaithiyanathan, "Since the person who leaves the organization is also the companys brand ambassador, it has always been a great source for us in terms of attracting and retaining talent through word of mouth."

Taking a closer look at the survey, it shows that Allsec needs to communicate more effectively to the newcomers about growth opportunities and customized career paths available to them within the company. It also needs to more effectively capture employee feedback and be more open to their suggestions and ideas. With a large pool of employees, it would be a tough task; but this will further boost the employee satisfaction levels. For Allsec, salary is a major employee satisfaction area. But, after a point of time, employees look for other intangible aspects of growth. So, in the future, the biggest challenge for Allsec would be to retain talent at the entry and middle levels.

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