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Wipro continues to be one of the largest employers in the industry, with more than 16,000 employees. The survey results show that the company has done well on the issue of growth opportunities in the companythe employees feel that the growth opportunities are exciting.

This, Mythily Ramesh, senior vice president, Product Management Solution, Wipro BPO, attributes to a clear-cut career path mechanism that has been put in place to help agents to work in different processes for various companies or grow between processes with one client. For instance, an agent can move from technical help desk to providing high-end infrastructure services to customers. In terms of growth opportunities within the back office work, employees get to work in areas as diverse as F&A, procurement, and HR.

Wipro BPO has also come out strongly on the parameter of the company putting high value on honesty and integrity.

The companys corporate governance initiatives have also found favor with Wipro employees, where it fares ahead of some of its competitors. This has been possible due to the strategy, "talk and implement", wherein the heads of risk, quality, and innovation ensure the functioning of the organization according to defined set of principles.

But on the issue of compensation, Wipro BPO fares poorly as compared to its competitors. Employees felt that the company was a bad paymaster vis--vis others, and does not give good hikes, a point countered by a Wipro BPO spokesperson. According to Ramesh, "We are at 75 percentile when it comes to compensation and not below 50, and it all depends on job content, career path, etc." The hike, according to Mythily, ranges between 12 to 14%, which is as per the industry average.

Ramesh also says that the company has taken several steps to structure the compensation in the best possible way, keeping the tax structure in mind.

In one of the surveys conducted by Wipro to find out the reasons why people leave an organization, it zeroed on three primary reasons, namely, going for higher education, no clear cut career path, and attitude of supervisors. Wipro BPO has tried to address the issue of arresting the exodus due to educational reasons, by tying up with institutes like BITS, Pilani and Symbiosis.

Some of the initiatives Wipro BPO took during the last one-and-a-half years include "Josh", which was aimed at engaging employees to showcase their talent. Another initiative was the "Voice of Wipro Survey", an internal survey aimed at getting first-hand feedback from employees about various issues.

The company has also taken an initiative to bridge the communication gap between the agent-level employees and those in higher positions, by introducing the concept of "Floor Walking".

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