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Aegis is one of the few BPOs to have created a healthy balance between its
international and domestic operations. While its success can be attributed to
the companys robust inorganic growth strategy, it started off with an edge in
creating a strong onshore presence as the rest of the industry was looking
elsewhere. The company has been acquiring at least one new entity every quarter
since it roped in Global Vantage in 2007. As a result, from just 7,000 employees
a couple of years ago, it has today grown to 32,000 employees globally. Last
year, one of Aegis key focus areas was to consolidate and integrate its
ever-growing workforce, and seamlessly merge the acquired companies into a
single entity.
As a first step toward integration, the company carried out a detailed HR
reorganization, where it created a regional, national as well as corporate
structure to manage each of the HR sub-functions. Even with all the employee
reshuffling and integration process, Aegis maintained very low attrition,
including at the senior management level. In fact, most of the new additions to
the senior management at Aegis have come through the recent acquisitions.
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Aegis BPO |
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Rank - 8 |
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Prakash Toppo, Sr VP
& head, HR |
Apart from creating structured HR policies, procedures and standard operating
systems, Aegis focused heavily on employee relations, on-boarding, mentoring,
and better induction processes to make the transition for employees a smooth
experience. It implemented SAP at the back-end, and is currently automating all
its processes using an application called Heartline. It also ramped up its
training programs through Aegis Ace Academy, to impart better career and
leadership development skills.
Having found that travel is one of the biggest stress points for employees,
Aegis is making an effort to shift its offices in Bangalore, Delhi and Gurgaon
and bringing them closer into the city to reduce commute time. Going forward,
Aegis plans to focus its energies toward further HR automation, and is looking
at integrating its entire workforce into one single system to achieve its vision
of One world, One Aegis.
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