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NIIT Smart Serve has introduced a unique program called Skip Levels for encouraging open communication between senior leadership and the junior employees. Under the program, team members can skip their team leads and directly approach the supervisor for discussing any problems.

Another effective feedback mechanism is the Individual Effectiveness Feedback. A 360-degree and part of the performance appraisal, this initiative measures an employees leadership skills.

Considering that a majority of their employees are graduates, NIIT Smart Serve has launched a program offering higher education on the job. Under this program all employees completing six months of service can opt for a part-time or a full time course which the company will sponsor.

Keeping employee feedback paramount for company growth, SmartServe had started an initiative called the Employee Satisfaction Survey. Under this, the employees measure and rate the organization on capabilities like food, transport, and health of organization. In an online four-page survey, the finding of the survey is discussed by the leadership team.

Taking the historic NIIT legacy forward, NIIT SmartServe too gives away a dating allowance on Valentines, while the married ones get a wedding allowance.

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