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Being in the highly niche healthcare domain, employees gave high scores for the companys infrastructure and training. This, according to the company, is not surprising because they put a lot of emphasis on certification, and fully fund their employees to take up certifications like CCAT (Certified Clinic Account Technician) and CPC (Certified Professional Coder). Meanwhile, on the appraisal front, the company got low scoreshere the employees believe that the appraisal system has to become more relevant and transparent with due emphasis given to acknowledging special initiatives.

The company attributes the low scores on its appraisal system to the timing of the survey, which were administered right after its appraisal cycle ended. Appraisals are an emotive issue and some employees might have rated badly as an immediate response. We do have a good appraisal system factoring in all parameters, says Shankar Narasimhan, director, HR. As a significant move, the company launched pay for performance on the normalization principles, aimed at better rewarding top performers.

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