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Though IBM Daksh trailed vCustomer, this years #1 performer in the BPO E-Sat
Survey by more than five points, a host of new HR initiatives undertaken during
the year catapulted it above the rest. According to DP Singh, director, HR,
prominent among these included the Gallup intervention, AMP (accelerated
management program), 5 minute drill, Mitra counseling program, and the
diversity initiatives.
Gallup intervention involved conducting an employee engagement survey,
following which three top areas requiring attention were picked up and an action
plan rolled out. AMP was rolled out to facilitat the movement of junior
employees to the mid-management level. The 5 minute drill offered a platform to
proactively manage people movements and enable cross pollination across the
organization. The Buddy program involved global managers acting as buddies to
people managers.
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IBM Daksh |
| Rank - 2 |
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| DP Singh,
director, HR |
What however took the cake was IBM Dakshs focus on diversity employment
opportunities. Not just gender diversity, there was a concerted focus on
employing people with disability. Safety and security of women employees was an
issue of paramount importance, especially after the rape alleged of an employee
in the Pune center (though police investigations are still not complete).
Most Daksh employees cite the growth and learning opportunities, quality of
leadership, as well as the work life balance offered as their incentives for
satisfaction. IBMs overall brand image obviously helps, as is evident from a
whole lot of homecomings recorded last year: in Mumbai alone, the re-joinee list
was in three digits. No wonder Singh proudly calls IBM Daksh the Megamall for
Career.
However, like most of its peers, salary structure proves to be the bte noire
for Daksh. The employees were not satisfied with the perks and benefits
available or the salary hikes offered.
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