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JP Morgan Chase
DQ Top 20

JP Morgan's Global Service Center was primarily servicing three LoBs-viz. Shared Technology & Operations (STO), Investment Banking Operations (IB Ops), Treasury and Securities Services; Chase Financial Services; and lastly Global Service Center Finance. However, all these functions were restricted to transactional processing only. Nonetheless, attempts were made to break the glass ceiling by shifting a part of offshore equity research, whereby 40 Indian professionals performed numbers crunching and prepare reports.

l US call center agents suing JP Morgan over alleged overtime abuse might impact Indian operations
l Expected to grow significantly in size following new value-added services on the retail, corporate and infrastructure space
l CEO: Christopher Hioco, MD & Global Executive, Shared Services l Start-up year: 2003
l Products & services: BPO l Employees: 1800 l Branches: 1 l Address: JP Morgan Chase House, Technopolis, Chakala, Andheri (E), Andheri-Kurla Road, Mumbai l Tel: 22855666 l Website: www.jpmorganchase.com
 

 

 



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