Committed to technology, vCustomer kept its skillsets strongly servicing this vertical which attributed for 65% of the revenues. Hospitality and retail, which currently accounts for 35%, has shown growth as compared to the fiscal 2002-03. The company is focusing on its initiative VC Labs, an in-house software lab to develop technology applications for the call center. Last fiscal, the company invested heavily in data security systems. Gaining mainly from newer clients to this market, vCustomer bagged an order from a networking company in December, and got another web-based banking project in February.