Companies like HTMT have moved from simple call distribution software to more complex technology that distributes calls based on the agent's language and domain capabilities. HTMT's BPO services out of Bangalore in the area of back office processing - healthcare insurance claims processing, technical help desk support, contact center services, accounts receivable, among others - also complement the company's IT services in the areas of application development and maintenance, legacy migration services, engineering design services and SAP implementation competencies.