Following one more of its regular internal restructuring, Global CMS now handles, in addition to BPO, all of managed IT services, Oracle implementation and tech support. Even otherwise, this BPO arm of GTL was the saving grace for the company contributing nearly 40% of its topline. Strategically, there were two key initiatives-the US-based CEO moved back to India to oversee operations directly and was also included in the newly-formed operating council, while it offered its Navi Mumbai facilities to US BPO player GBS for servicing its clients.