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The rampant growth in the BPO sector saw customer support center 24/7 Customer growing 333% this year. Employee count more than doubled from 1,300 last year and just about 800 in December 2002. Average attrition in the company was at 22%, below the industry average of 25%.
24/7 Customer was managing 2,650 seats, as it wound up the year growing 40% in its fourth quarter-on the strength of increased business from its existing customer accounts. More Fortune 500 customers raised 24/7's clientele to over 20 companies. Close to 89% of the workforce is on the Customer Interaction Services.
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l Client base of Fortune 500 customers expanded to around 20 companies, headcount more than doubles |
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