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DQ Top 20
DQ Top 20  
Company Ranking
IndustryOverview
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Rank Company Revenue
1 Genpact 2,659
2 Aditya Birla Minacs 1,563
3 TCS BPO 1,364
4 IBM Daksh 1,292
5 WNS Global 1,171
6 Firstsource 1,164
7 Wipro BPO 1,147
8 Infosys BPO 1,002
9 Cambridge BPO 897
10 HCL BPO 880
11 Convergys India 878
12 Aegis BPO 851
13 Accenture India 847
14 EXL Service 770
15 Intelenet Global 657
16 Sutherland Global 577
17 HTMT Global 568
18 vCustomer 485
19 MphasiS BPO 428
20 24/7 Customer 406

Overview
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Of Slowdown and Platforms
At ten, the BPO industry in India is already mature, probably a little too mature for its age. With most companies listed or part of a listed entity, the early phase apetite for risk taking— and hence some real innovation—is finally giving way to “derisking”

Datamine
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Indian IT Industry Top View
A sharp look at all the numbers
Genpact
Lonely at the Top?
Success beckoned again, as it conquered its key challenge of bringing in larger contribution from non-ge clients
Aditya Birla Minacs
Time for Consolidation
After a year of record growth, Aditya Birla Minacs is currently in the consolidation phase on the gains made in the past years
TCS BPO
On a Better Platform
TCS moved ahead in its strategy of platform BPO, with focus on exploring new avenues
IBM Daksh
Leveraging Parentage
Putting to rest speculations about a sell-off, IBM Daksh integrated sales & solutions with the parent, and gained
WNS Global Services
Still in its Prime
A large exposure to mortgage meant being severely hit by the sub prime crisis. Still, the fact that WNS managed to grow significantly points to the resilience that it has built over the years
Firstsource Solutions
Not Just Quantity
Acquisition in healthcare and the growth therein has more than compensated for the slowdown in the financial services segment
Wipro
Transformed!
Even though it started with an acquisition, Wipro has completely changed the DNA of the acquired company
Infosys
Fillip to Growth
The acquisition of Philips BPO helped Infosys BPO record the highest growth among the top 10
Cambridge Solutions
Beyond Insurance
Cambridge grew outside insurance to gain entry into real estate and pensions accounting

HCL
European Odyssey
A contribution of 79% from Europe helped. Overall, the company managed to consolidate its onshore operations fairly fast
Chalengers
Convergys India
Managing the Ship
Aegis
Acquisitive Indian
Accenture India
Redefining BPO
EXL Service
Déjà vu
Intelenet Global Services
Not Home Alone
Sutherland Global Services
Betting on CoEs
HTMT Global Solutions
Viva America
vCustomer
Transformation Time
MphasiS
A New Beginning
24/7 Customer
Keeping it Organic
Verticals
e-Biz
Just a Ping Away
Online shopping, matrimonial, job, and real estate sites are driving the e-biz market in India to new levels of success
BFSI
Becoming Figure Conscious
The Indian BFSI sector is transforming its IT management and infrastructure to support its business processes
Government
Unleashing True Colors
With egovernance being implemented at a faster pace, the country might witness a sea change in the way the government functions
Media & Entertainment
Boom Time
With increasing need for anywhere, anytime, on any device content, the segment is going through the next wave of tech innovations
Retail
Exciting Times Ahead
As retail rides toward the next stage in its evolution, smart IT adoptions shall assure a smooth drive
 
RIM
The Next Big Wave
Remote infrastructure management is a huge opportunity, and Indian vendors, big and small, are gearing up to grab their share
Green Initiatives
First Steps
Handset manufacturers are becoming sensitive to the issue of e-waste—just the first steps, but gaining awareness
Tech Sizzler
Standing Guard
Events like the 9/11 attack or the 2002 Indo-Pak tensions have made companies more acutely aware of the need to have a strong business continuity plan
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